How we look after your details.

Who we are

this studio is the controller of your information. You can reach us by phone on 07700 900123 or by message on Instagram at @thestudio_demo.

What we collect

When you book, we collect your name, email address, phone number, and the treatment and time you choose. To hold your appointment we save a card on file through our payment provider, Stripe. Your full card number is handled and stored securely by Stripe. We never see or store it ourselves.

If you choose to share any health or medical information so we can give your treatment safely, we treat that information with extra care and use it only for your treatment.

Website analytics

We use Umami, a privacy-friendly analytics tool we self-host on our own infrastructure. It is cookieless, does not fingerprint you, and records only anonymous, aggregate usage such as page views and referrers. It collects no personal data and needs no consent under UK PECR, and because it is self-hosted no analytics data is shared with a third-party provider.

Why we use it

We use your information to take and manage your booking, to send you confirmations, reminders and any cancellation notices, and to keep the financial records we are required by law to hold. Where a missed appointment fee applies under our cancellation policy, we use your saved card to take that fee.

Who we share it with

We only share your information with the services that help us run the booking system, and only so they can act on our behalf. These are Stripe (to take and hold payment), Resend (to send your booking emails), and our website and database hosting providers. We do not sell your information or use it for advertising.

How long we keep it

We keep your booking details for as long as we need them to provide your treatments and to meet our legal and financial record keeping duties, which for financial records is several years. We do not run an automatic clear out on a fixed schedule, so your details stay on file until you ask us to remove them or we no longer need them. You can ask us to delete them at any time and we will.

Your rights

You can ask to see the information we hold about you, ask us to correct it, or ask us to delete it. To make a request, contact us by phone or Instagram message. The studio owner, with Bright Loop Media who built and run the booking system, will action your request: deletion removes your name, contact details and any notes, and the saved card held with Stripe. Where the law requires us to keep a financial record of a payment, we keep only that minimum. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Changes to this notice

We may update this notice from time to time. Any changes will appear on this page.